hbiji's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how hbiji collects, uses, and protects your information.
This Privacy Policy ("Policy") clearly describes how personal information of hbiji platform users is collected, processed, stored, and protected. When you use hbiji's website or services, you agree to the terms of this Policy.
hbiji places the highest priority on the privacy of users in Bangladesh. We believe that transparency and accountability are the core foundation of a trustworthy digital platform. This policy is written in plain and easy-to-understand English so that every user can be fully informed about their rights.
What Information We Collect
hbiji may collect the following types of information for the purposes of managing your account, providing services, and ensuring security:
1.1 Information Provided Directly by You
- Name, email address, and mobile number
- Date of birth and identity verification documents
- Payment information — bKash, Nagad, Rocket, or Upay number; bank account details
- Account registration and login information
- Messages and complaints you send to customer support
1.2 Automatically Collected Information
- IP address and device type (mobile, desktop)
- Browser type and operating system
- Time of site access, pages visited, and session duration
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
Purpose and Use of Data Collection
hbiji uses your personal information only for defined and legitimate purposes. These purposes are as follows:
2.1 Service Operation and Delivery
Information is used to create and manage your account, process deposits and withdrawals, manage gaming activity, and provide bonuses and promotional offers.
2.2 Identity Verification and Fraud Prevention
Information is processed to verify user age (ensuring 21+), secure accounts, and prevent money laundering and fraudulent activity.
2.3 Customer Service Improvement
Information is used to communicate with you effectively and to resolve issues through 24/7 live chat and email.
2.4 Product and Service Development
Analytical data is used to improve the functionality, user experience, and security of our platform.
2.5 Marketing Communications
With your consent, hbiji may send relevant promotional information. You have the right to withdraw this consent at any time.
Data Sharing and Disclosure
hbiji does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Trusted third-party providers who assist with payment processing, technology infrastructure, and fraud detection may access limited information under strict confidentiality agreements. These third parties may only use the information to provide the specific services assigned to them.
3.2 Legal Obligations
hbiji may be required to disclose information in response to valid legal requests from competent authorities or by court order. In such cases, we will provide only the information legally required.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer involving hbiji, user information may be transferred to the new entity, subject to equivalent privacy protections under this Policy.
Cookie Policy
The hbiji website uses cookies and similar technologies. Cookies are small text files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
- Performance Cookies: Help analyze site usage and improve functionality.
- Functional Cookies: Remember your preferences and settings, such as language preference.
4.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the site.
Data Security Measures
hbiji applies industry-standard technical and organizational measures to protect your personal information. Our security framework is built on the following pillars:
5.1 Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Secure Payment Gateway: Transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed through secure encrypted channels.
- Two-factor authentication option that adds an extra layer of security to your account.
- Regular security audits and vulnerability assessments.
5.2 Access Controls
Access to your personal information is strictly limited — only staff and systems that need it for a specific task will have access. All staff are bound by strict confidentiality agreements.
5.3 Incident Response
In the event of a data security breach, hbiji will act promptly and notify affected users in a timely manner where applicable.
Data Retention Period
hbiji retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal obligations.
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required by applicable law.
- Closed Account Data: May be retained for a limited period for legal requirements and fraud prevention purposes.
- After Marketing Consent Is Withdrawn: Data used for promotional communications will no longer be retained.
Once the retention period has ended, hbiji securely deletes or anonymizes the data.
User Rights
As an hbiji user, you have the following rights over your own personal information. To exercise these rights, please contact our support team:
The right to know what information we hold about you and to receive a copy of it.
The right to request correction of incomplete or inaccurate information.
The right to request deletion of your personal information in certain circumstances.
The right to object to marketing communications or certain types of processing.
To exercise any of the above rights, email us at [email protected] or contact us through 24/7 live chat. We will respond to your request as promptly as possible.
Privacy of Minors
hbiji's services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete it. If you believe a minor's information has been collected, please contact us.
Third-Party Links and Services
The hbiji platform may be connected to certain third-party service providers — such as payment processors. These third parties have their own privacy policies. hbiji is not responsible for the data practices of these third parties.
We only work with third-party providers who maintain high standards of privacy protection and operate under formal agreements with us.
Policy Changes
hbiji reserves the right to update this Privacy Policy from time to time. All changes will be published on this page and the "Last Updated" date above will be revised accordingly.
For significant changes, we will attempt to notify you via your registered email address or through a notice on the platform. If you continue to use the platform after the changes, you will be considered to have accepted the new policy.
We recommend that you review this policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy and data protection team:
Live Chat: 24/7 direct support (Bengali & English)
Email: [email protected]
Our support team is ready to assist you with any privacy-related requests in both Bengali and English.